ICODR Podcast Episode 11: Graham Ross, Global Marketing Manager at Smartsettle
In this episode of the ICODR podcast, Ian interviews Graham Ross, International Marketing Manager at Smartsettle Resolutions Inc.
Graham is a UK solicitor and mediator with over 20 years experience in IT and law. Graham is the author of legal application software (accounts and time registration) and the founder of LAWTEL, the popular web-based legal information update service.
Graham co-founded the UK’s first ODR service, WeCanSettle, and designed the blind auction software at the heart of the system. Graham then founded TheMediationRoom.com, for which he designed their online mediation platform.
Graham regularly speaks at international conferences on the impact of Internet and e-commerce law and the application of technology to ADR. Graham hosted the 5th International Online Dispute Resolution Conference held in Liverpool, UK in 2007.
Graham was a member of the European Committee for Standardization (CEN) working group which developed a taxonomy for online dispute resolution and is currently a member of the EMCOD project team (www.emcod.net) which is creating a facility for the Union for the Measurement of Justice by ODR.
Graham is also a leading ODR trainer having created the accredited ODR distance learning course provided by TheMediationRoom to mediators in over 15 countries. Graham has undertaken ODR pilots with a number of organizations including the UK Department of Justice, PayPal, the US National Institutes of Health, the US National Mediation Board and the Law Council of Australia.